Insight7 is an AI-powered customer insights repository that offers customer intelligence solutions for product teams. With the aim of helping teams save time in discovering product market fit, Insight7 automates customer insights to unlock valuable product decisions from customer conversations. By aggregating customer data from various channels such as Salesforce, Hubspot, and Gong, Insight7 enables teams to upload call transcripts, support tickets, and NPS data for analysis. The platform then analyzes and segments the data to provide actionable insights that inform product decisions. These insights can be visualized and shared through interactive dashboards, allowing teams to prioritize product opportunities and trends.
One of the key advantages of Insight7 is its ability to save teams hundreds of hours wasted on manual analysis. By automating the process of analyzing user feedback, Insight7 streamlines the product iteration process and allows for quicker response to customer needs. The platform also offers strong integrations with video call transcription services, making it easier to derive valuable insights from customer interviews without the need for manual transcription. This feature is particularly beneficial for product teams that conduct numerous customer interviews.
In terms of security, Insight7 prioritizes enterprise-grade security and customer privacy. The platform utilizes 256-bit AES and 256-bit SSL/TLS encryption, and follows coding practices based on the OWASP Top Ten. Regular penetration tests by security experts ensure the platform's robustness against potential threats. Insight7 also complies with the General Data Protection Regulation (GDPR) to ensure the protection of customer data.
Customers have praised Insight7 for its time-saving capabilities and its ability to provide valuable input for product roadmaps. The sentiment analysis feature, which shows the sentiment behind each customer comment, has been particularly appreciated. Insight7 is also recognized as a game-changer for qualitative user research, potentially saving UX researchers from time-consuming tasks. Overall, Insight7 is a powerful solution that helps product teams make data-driven product decisions faster and more efficiently.
